Order Total Price:
The total price of your product will be displayed on the checkout page, with no hidden charges.
Shipping Rate and Delivery Time
• Processing Time: 1-3 working days (Monday to Friday)
• Order Cutoff Time: 3:00 PM Pacific Standard Time (PST)
• All products go through a preparation process, which adds to the processing time.
| Shipping Rate Cost | Name Condition | Transit Time | Cost |
| Free Shipping (US) | Any Single Order | 2 to 5 working days | Free |
Estimated Total Delivery Time:
Processing time + Transit time = Delivery time
3-8 working days for the USA.
Tracking Orders
We provide tracking so you can follow your order’s journey. You will receive an email titled “Your order is on its way” with a tracking link once your order has been shipped.
Delivery Methods
We use DHL, UPS, USPS, and FedEx for shipping. Your order will be delivered on working days by a courier. If you’re not at home, delivery may be attempted to a neighbor if possible.
Undeliverable Packages
Customers are responsible for ensuring accurate shipping information. If a package is undeliverable due to incorrect or incomplete information:
• Address changes must be made before shipment to avoid extra charges.
• If the package has already shipped, no refunds will be issued unless the product is returned to us.
Shipping Delays
Shipping times are estimated from the date of shipping, not from the order date. Delays may occur due to:
• Incorrect shipping information
• Customs clearance issues
• Other unforeseen circumstances
Important Notice
Please verify your shipping and billing addresses before placing your order. If you discover any errors, contact us as soon as possible. If the product has already shipped, refunds can only be processed once the product is returned.
Stock Availability:
We strive to maintain sufficient stock. If items are unavailable, the waiting period is limited to two weeks.
Lost Packages
If your order doesn’t arrive, please contact us at [email protected], and we will help resolve the issue.
Contact Us for More Information
Ornament Village
Address: 1968 S. Coast Hwy #292, Laguna Beach, CA 92651
Email: [email protected]
Phone: +1 (949) 204-0996