At Ornament Village, we prioritize customer satisfaction and strive to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
• Your item must be unused or unopened and in the same condition as received.
• The item must also be in its original packaging.
Timeframe
You have 30 calendar days from the delivery date to return an item.
Proof of Purchase
A receipt or proof of purchase is required for all returns.
Change of Mind
• If you change your mind, we will accept the unopened, unused product and provide a store credit, minus the original shipping costs.
• The customer is responsible for the return shipping cost in cases of a change of mind.
Incorrect, Defective, or Damaged Order
• If you receive an incorrect, defective, or damaged order, we will provide a full refund or store credit.
• We will also cover the return shipping costs when the delivered product is defective, damaged, or incorrect.
Exchanges
• Exchanges are only offered for defective or damaged products.
• If you need to exchange an item for the same product, contact our customer service team at [email protected] or call +1 (949) 204-0996.
• For exchanges, the customer will bear the return shipping cost and the shipment cost for the replacement product.
Cancellation Policy
Orders cannot be canceled once placed. If you need to modify your order, follow our return instructions or contact customer service at +1 (949) 204-0996 during normal business hours to make a replacement order.
Non-Returnable Items
Items that cannot be returned or refunded include:
• Opened items
• Used items
• Clearance items
• Products marked as non-returnable
Return Process
1. Initiate a Return:
• Contact our customer service team via email at [email protected] or call +1 (949) 204-0996.
• Provide your order ID, item details, and the reason for the return.
2. Prepare Your Return:
• Pack the item securely in its original packaging, including all accessories and documentation.
3. Return Authorization:
• We will issue a Return Merchandise Authorization (RMA) number along with return instructions and the return address.
4. Return Shipping:
• Customers are generally responsible for the shipping charges associated with returning items, unless the product was faulty or damaged at the time of delivery.
• For faulty or damaged items, we will provide a prepaid return label.
• We recommend using a trackable shipping service.
• Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.
Refund Process
• Refunds are processed within 3-5 business days once we receive the returned item at our warehouse.
• Refunds will be issued in the original form of payment used during the purchase.
Important Notes
Ornament Village reserves the right to modify these policies at any time without prior notice.
Contact Us for More Information
Ornament Village
Address: 1968 S. Coast Hwy #292, Laguna Beach, CA 92651
Email: [email protected]
Phone: +1 (949) 204-0996